Legal
Privacy Policy
This Privacy Policy explains how Builders App collects, uses, stores and protects your personal information when you use our website, mobile application and related services.
1. Introduction
By using the Services, you acknowledge the practices described in this Policy.
2. Information We Collect
We may collect your name, email address, telephone number, company information, account details, payment information where applicable, IP address, device information, browser information, uploaded photos, videos, room scans, floor plans, project information and usage analytics.
3. How We Collect Information
We collect information directly from you when you create an account, upload content or contact us. We also collect certain information automatically through your device, cookies and analytics technologies.
4. How We Use Your Information
We use your information to create and manage your account, provide AI-powered room scanning and project tools, generate floor plans and estimates, improve the Services, process payments, provide customer support, communicate with you and comply with legal obligations.
5. Legal Basis for Processing
Where applicable, we process personal information because it is necessary to perform our contract with you, comply with legal obligations, protect legitimate interests or where you have given consent.
6. AI Processing
Uploaded images, videos, room scans and project information may be processed using artificial intelligence to generate measurements, floor plans, estimates, project insights and other features. AI-generated outputs should always be independently verified before being relied upon.
7. Cookies and Similar Technologies
Builders App uses cookies and similar technologies to remember preferences, improve performance, understand how the Services are used and maintain security. You can manage cookie preferences through your browser settings where available.
8. Analytics
We may use analytics tools to understand how users interact with the Services, improve functionality, identify technical issues and measure overall platform performance.
9. Marketing Communications
Where permitted by law, we may send service announcements, product updates and marketing communications. You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
10. Sharing Your Information
We may share personal information with trusted service providers, cloud hosting providers, payment processors, analytics providers and professional advisers where necessary to operate the Services or where required by law.
11. International Transfers
If your information is transferred outside your country or region, Builders App will use appropriate safeguards where required by applicable data protection laws.
12. Data Retention
We retain your personal information only for as long as necessary to provide the Services, fulfil the purposes described in this Privacy Policy, resolve disputes, enforce our agreements and comply with applicable legal obligations. When information is no longer required, it will be securely deleted or anonymised where appropriate.
13. Security
Builders App uses reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction. While we take appropriate security measures, no online service can guarantee absolute security.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of your information, restrict or object to certain processing activities, request a copy of your data in a portable format and withdraw consent where processing is based on consent.
15. Children's Privacy
Builders App is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
16. Third-Party Links
Our Services may contain links to third-party websites or services. Builders App is not responsible for the privacy practices or content of third-party websites, and users should review their privacy policies before providing personal information.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology or legal requirements. Updated versions will be published within the Services together with the revised effective date where appropriate.
18. Complaints
If you have concerns about how your personal information has been handled, please contact Builders App first so we can attempt to resolve your concern. You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
19. Contact Information
For questions regarding this Privacy Policy or your personal information, please contact Builders App using the official contact details published on the website or within the application.