Legal
Terms and Conditions
These draft Terms explain how Builders App may operate as a construction technology platform for builders, homeowners, suppliers and administrators.
Platform operator and company information
Builders App is the trading platform shown on this website. Final company name, registration number, registered office, VAT details and customer contact information must be inserted before publication.
Eligibility and account registration
Users must provide accurate information when creating an account. We may refuse, suspend or close accounts where information is incomplete, misleading, unlawful or inconsistent with platform requirements.
Builder, homeowner, supplier and admin accounts
Different account types may have different permissions, fees, verification requirements and responsibilities. Administrators may manage platform operations, support requests, moderation, verification and account controls.
Identity and business verification
Builders and suppliers may be asked to provide identity, business, insurance, qualification, trade, address and payment information. Submitting information does not guarantee approval.
Builder qualifications and responsibility
Builders remain responsible for their qualifications, competence, licences, insurance, site safety, regulatory compliance, quotations, work quality and customer contracts.
Subscription plans and free trial
Eligible new builder accounts may receive a one-month free trial. Trial eligibility, trial duration, billing date, renewal price and cancellation method must be shown before the user commits.
Automatic renewal and cancellation
Paid subscriptions may renew automatically unless cancelled in accordance with the cancellation process shown at checkout and in the Subscription and Cancellation Policy.
Refund policy
Refund eligibility depends on the plan, user type, statutory rights, service usage and timing of cancellation. The Refund Policy explains the draft approach.
Included room scans and additional scan tokens
Builder plans may include a set number of room scans per billing period. Additional scan tokens may be purchased. Tokens may expire, may be non-transferable and may not be redeemable for cash unless required by law.
Homeowner project fees
A homeowner project fee may cover one structured project workspace only. It does not include building work, labour, materials, contractor costs or unlimited projects unless expressly stated.
Job opportunities and lead generation
Builders App may show relevant opportunities to eligible builders. We do not guarantee jobs, leads, acceptance, revenue, customer demand, builder availability or project outcomes.
Relationship between builders and homeowners
Unless expressly stated, Builders App is not a party to building contracts between builders and homeowners. Builders act as independent contractors and are responsible for their work and agreements.
Supplier listings and prices
Supplier listings, prices, availability and delivery information may be provided by suppliers or third parties and may change. Users must check current pricing and availability before ordering.
Third-party services and external links
The platform may link to app stores, payment providers, video platforms, suppliers and other third-party services. Those services have their own terms and policies.
Payments, commissions and service fees
Any subscription, lead fee, commission, transaction charge or service fee must be shown clearly before the user commits to payment or job acceptance.
User-generated content
Users are responsible for messages, photographs, scans, measurements, documents, project notes and other uploaded content. Users must have the rights and permissions needed to upload and share that content.
Accuracy limitations
Room scans, AI measurements, material estimates, reports and suggestions may be approximate and must be checked by competent users before reliance, ordering, quoting or building work.
Prohibited use
Users must not misuse the platform, upload unlawful content, infringe rights, harass others, submit false information, bypass security, scrape data or use the service for unsafe or illegal activity.
Account suspension and termination
We may suspend or terminate accounts where required for security, non-payment, suspected fraud, verification failure, misuse, legal compliance or breach of these Terms.
Intellectual property
Builders App owns or licenses the platform, software, branding, designs and content. Users receive only the limited rights needed to use the service in accordance with these Terms.
Privacy and data protection
Personal data is handled in accordance with the Privacy Policy. Users must not upload personal data they are not entitled to share.
Communication and notification consent
Users may receive service messages, project notifications, account alerts, billing notices and administrative communications through the app, email, SMS or other provided channels.
Service availability
We aim to provide a reliable service but do not guarantee uninterrupted availability. Maintenance, updates, outages and third-party failures may affect access.
Limitation of liability
Liability must be reviewed by a solicitor. Draft terms should not exclude liability where it would be unlawful, including for death or personal injury caused by negligence or fraud.
Indemnity
Business users may be required to compensate Builders App for losses caused by their breach, unlawful use, false information, content misuse or third-party claims.
Complaints and dispute resolution
Users should contact support first. The final policy should explain complaint handling, escalation routes and any available dispute resolution process.
Changes to pricing, features and Terms
Pricing, scan limits, features, add-ons and these Terms may change. Users should receive appropriate notice where required by law or contract.
Governing law
These draft Terms are intended to be governed by the laws of England and Wales, subject to mandatory consumer rights that may apply.
Contact information
Contact details must be inserted before publication, including the correct legal entity, postal address and support email.