Legal

Refund Policy

This draft Refund Policy explains when payments may be refundable.

Working draft: this page is provided for planning and website drafting only. It must be reviewed and approved by a qualified UK solicitor before publication or use with customers.

Subscriptions

Refunds for subscriptions may depend on statutory rights, timing, usage and whether cancellation occurs during any applicable cooling-off or renewal period.

Scan tokens

Unused scan tokens may be non-refundable and non-transferable unless required by law or expressly stated at purchase.

Homeowner project fee

Refund eligibility for a homeowner project should be defined clearly before publication, including what happens if a project workspace has already been used.

How to request a refund

Users should contact support with account details, payment reference and reason for the request.